Domestic (India): Dispatched from our Surat warehouse within 01–03 working days; delivery in 3 to 6 working days depending on pin code. Shipped via Xpressbees, Delhivery, India Post, Shree Tirupati Courier, DTDC, VRL Logistics and other leading partners.

International: Delivered to 150+ countries (USA, UK, Canada, UAE, Saudi Arabia, Australia, Malaysia and more) via DHL, FedEx, Ups and Aramex — 4–10 working days.

Tracking: Tracking details are shared via WhatsApp and SMS once the courier picks up your parcel.

If you receive a damaged, defective, missing, or wrong item, we provide a replacement or lifetime store credit after verification. Custom-stitched, non-SUMSHY branded, clearance/final-sale products and accessories are non-returnable.

Unboxing Video Required: Record a continuous, unedited 360° video while opening the outer courier package. Claims must be raised within 1–2 days in India and 1–3 days for international orders.

How to Claim: Send your Order ID, issue photos/video, and unboxing video via WhatsApp at +91 7046369249 or email sumshyenterprise@gmail.com. Refunds are processed only for unavailable products after confirmation.